The estimated delivery time is from the date the order ships, not necessarily the date the order is placed. All orders are usually shipped within 2 business days.

What is your shipping policy?

NAJJAF offers standard domestic delivery services using Royal Mail. The advised delivery time is calculated from the date the order has shipped, not necessarily the date it was placed. Most orders are usually shipped within 2 business days.

Please allow an additional 5 business days for regional delivery.

Due to potential and unexpected delivery disruptions, delays may occur.

During sales and promotional periods, all orders will be processed and dispatched as quickly as possible from our fulfillment locations. However, busy periods could result in some delays with dispatch.

If there is an issue with your delivery, we will do our best to resolve it — however, we cannot guarantee delivery times. Due to the nature of postal services, some circumstances may affect the successful delivery of your parcel.

Please note that NAJJAF is not liable for any delays caused by events outside of our control.

Duties and Taxes

All prices on our international website are displayed excluding tax for all locations. Tax will be calculated at checkout and shown on your order confirmation. If you purchase products for delivery to an international destination, your order may be subject to import duties, which are calculated and applied at checkout. You must comply with all applicable laws and regulations of the destination country. We will not be liable or responsible if you breach any such laws.

Please note there may be delays during promotional periods. We apologize for any inconvenience caused.

What happens if my package is lost or arrives in a damaged state?

At NAJJAF, we do our best to ensure every order arrives safely. If your package is lost in transit, please contact our customer support team at customersupport@najjaf.com with your order number and any relevant details.

Damaged Packages

We’re sorry if your order arrives damaged. Please email customersupport@najjaf.com with photos of the damaged item(s) and packaging.

Our team will review your case and, if eligible, arrange a replacement or refund.

How much does shipping cost?

STANDARD UK DELIVERY – £2.99

Place your order before 3pm Monday to Friday and we’ll deliver it within 3 working days. Please allow an additional 1-3 working days for AB postcodes, Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, and Northern Ireland.

All purchases can be fully tracked. We’ll send you a tracking link as your items are dispatched, and the courier will provide updates and delivery options.

INTERNATIONAL DELIVERY

Canada:

Shipping to Canada varies by location and generally takes 2-7 business days. Shipping costs will be calculated at checkout with an estimate of $44 CAD per order plus applicable Duties & Taxes.

Europe:

Shipping to Europe varies by country and generally takes 2-5 business days. Shipping costs range between €24-50 depending on location.

We ship to: Austria, Belgium, France, Denmark, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Spain, Switzerland, Sweden.

Oceania:

We ship to all areas of Australia and New Zealand. Packages typically arrive 5-11 business days from the time of order. Shipping fees range between 74-100 AUD.

South Africa:

Currently, we ship to South Africa with delivery times varying between 2-7 business days. Shipping costs, excluding duties and taxes, range between 800-1000 ZAR.

Duties and Taxes

All prices on our international website are displayed excluding tax. Tax will be calculated at checkout and shown on your order confirmation. If you purchase products for delivery internationally, your order may be subject to import duties, which are calculated and applied at checkout. You must comply with all applicable laws and regulations of the destination country. NAJJAF is not responsible or liable for any breaches of such laws.

Do you offer expedited shipping?

For all international shipping we use DHL Standard, but for UK we do have Royal Mail Express 24 hour delivery as an option at checkout.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number, which you can click to track your order.